Privacy policy
Last updated: 1 November 2026
Who we are
Ilidweb ("we", "us") provides web hosting, domain names, email and online tools. We are the data controller for the personal data described here. Contact: hello@ilidweb.uk. [Company legal name, registered address and ICO registration number]
What we collect
- Account and billing data: name, company, address, email, phone and payment records, when you order through my.ilidweb.uk.
- Domain registration data: the contact details registries require to register a domain.
- Messages: what you send us through the contact form, email or support tickets.
- Waiting list: your email address and the product you are interested in.
- Technical data: server logs (IP address, browser, pages requested), kept for security.
Why we use it, and our lawful basis
- To provide the services you order (contract).
- To keep accounts and invoices (legal obligation).
- To answer your questions and keep our services secure (legitimate interests).
- To email you about products you asked to hear about (consent, which you can withdraw at any time).
Who we share it with
Only with providers we need to run the service: our hosting infrastructure, domain registries and registrars, and payment processors. We never sell your data.
Where it is stored
Our websites, hosting and email run on servers in the United Kingdom. If a provider processes data outside the UK, we use appropriate safeguards required by UK GDPR.
How long we keep it
Account data for as long as you are a customer, invoices for six years as required by law, and waiting-list emails until you unsubscribe or the product launches.
Your rights
You can ask to see, correct, delete or move your data, or object to how we use it. Email hello@ilidweb.uk. You can also complain to the Information Commissioner's Office (ico.org.uk).
Free tools
Pro tools such as LabelPress process your files in your browser. Your files are not uploaded to our servers.