Terms of service

Last updated: 1 November 2026

1. About these terms

These terms apply when you use ilidweb.uk or order services from Ilidweb. [Company legal name, company number and registered address]. Contact: hello@ilidweb.uk.

2. Orders and payment

Services are ordered and paid for through my.ilidweb.uk. Prices are shown excluding VAT, which is added where it applies. Services renew automatically at the end of each billing period unless you cancel.

3. Cancellation

You can cancel from your client area at any time. Cancellation takes effect at the end of the current billing period. Domain registrations cannot be refunded once registered.

4. Acceptable use

You must not use our services for anything illegal, for spam, malware, phishing, or content that infringes other people's rights. We may suspend services that put our network or other customers at risk.

5. Your content and backups

Your content remains yours. We make regular backups, but you should keep your own copy of anything important.

6. Availability

We work hard to keep services online, but we cannot guarantee uninterrupted service. Planned maintenance is announced in advance where possible.

7. Liability

Nothing in these terms limits liability that cannot be limited by law. Otherwise, our total liability is limited to the amount you paid us in the 12 months before the claim.

8. Law

These terms are governed by the law of England and Wales.